• Mass Media & Communication
  
• New Media Production & Branding
  
• Real Estate Marketing
• Sales & Customer Service & Public Relations
• Strategic Communications
• Bilingual: English & Spanish
• News Anchoring & Broadcasting
• Social Media Marketing & Digital Marketing
• Adobe Photoshop & Microsoft Office
• Web Design & WordPress & Canva
• Photography & Video
• Strong Analytical Skills & Journalism
• Semiotic Analysis of Contents

Customer Experience (CX), MACY’S 2022 -2024

Managed and enhanced interactions between the company and the customers to ensure positive and satisfying experiences. Accomplishments: Focused on understanding customer needs, resolving issues, and implementing strategies to improve overall satisfaction and loyalty. Collaborating with various departments to ensure a cohesive and enjoyable personalized customer experience. Helped to built strong relationships, increased customer loyalty through the Star Rewards Members program, Star Money benefits, Macy’s App and Macy’s Card, contributing significantly to the overall success of the business. Managed the feedback to resolve customer’s issues. Designed promotional content to enhance brand marketing strategies.

Communication & Real Estate Marketing, FREELANCE (Guatemala) 2011-2019

Produced content and marketing to promote brands, products, properties and services of key clients. Also developed new ideas and content marketing strategies for businesses. Wrote promotional content for online ads, banners, brochures, and social media posts. Accomplishments: Expanded customer base, grew sales, increased customer loyalty and engagement with the brands, strengthened brands positioning and raised brand awareness. Implemented a new concept of “smart savings” using digital discount coupons with QR code. Produced video news in different languages based on customers’ own experiences with the brands, services and products. Produced photography and video to sell and lease properties as well as for brands, products and services. Advised and helped clients with the process of buying, selling and leasing properties.

Communication Specialist, MINISTRY OF COMMUNICATIONS OF GUATEMALA, 2010

Responsible for website content, including writing, editing, public relations and strategic communication. Accomplishments: Helped with creation of a dynamic website and facilitated the digital communication process as well as public relations and strategic communication. Created journalistic content, photography and video.

Broker Pre-License Education (Currently studying)

• Portland Community College, 2024
  

Bachelor of Science in Communications and Journalism

San Carlos University of Guatemala, 2001. Graduated with Honors. Academic Excellence Student Award

Adobe Photoshop, WordPress, Microsoft Office, Sony Vegas and Online Networking Platforms

Intecap, 2019

Internet. Website Design and Database

Centro TIC´s, 2010

Associate Degree in Accounting

Frances Americano, 1995. Graduated with Honors

Engages in diverse hobbies, including writing, photography, creative pursuits, reading, traveling, DIY crafts, hiking, biking, playing drums, and expressing creativity through music and dance. Travel Experience: Explored countries such as Spain, Israel, Italy, México, Belize, Salvador, Honduras.

“I worked with Maribel and it was great! She is very professional, friendly, easy to communicate with, and truly cares about her clients. She is very attentive to requests and concerns. Highly recommended!”

Tirza Tenez

CLIENT